Changes are coming to First Bank Hampton in September as the bank rolls out a long-planned software and technology upgrade. With the banking industry evolving rapidly, the bank is committed to staying ahead of the curve when it comes to convenience and security.
“This has been in the works for a while. It’s a couple years of planning to lead up to this technology upgrade. Technology changes so rapidly that we’re doing our best to continue to bring the latest in the tools, convenience, very importantly the security.”
That’s First Bank President and CEO Tyler Heeren. One of the most noticeable updates for customers is the issuance of new debit cards, both personal and business. These new cards can be activated, starting the morning of Monday, September 8th. Customers should have already received their new cards in the mail. If not, or if there are questions, staff is available to help.
Also launching September 8th is an updated online and mobile banking experience. The new platforms will feature a fresh look and, most importantly, upgraded security to better protect customer data. While change can be challenging, Heeren is confident customers will find the new systems to be a major improvement.
“And I’ll emphasize again, we are here to help, happy to take a phone call or visit with you if you stop by the bank and need any assistance with this. So we’re excited about it. We think it’s going to be a great thing. Again, change is never easy, at least initially. There’s some bumps in the road, but we feel like it’s going to be a great thing for our customers. Sets us up for the future, provides technology that customers have come to expect these days from a convenience and security standpoint.”
In preparation for the switch, First Bank Hampton will close its lobby and drive-thru at 3:30 PM on Friday, September 5th, and will remain closed Saturday, September 6th to complete internal processing. To support customers through the transition, an information page is available at info.fbh.bank. Additionally, a detailed letter was mailed in July, and extra copies are available upon request.
Pictured is First Bank President and CEO Tyler Heeren
